ISSIP names 2026 service innovation winners for business impact

By AI, Created 5:15 PM UTC, May 18, 2026, /AGP/ – The International Society of Service Innovation Professionals has highlighted its 2026 Distinguished Recognition recipients for Impact to Business, spanning AI, manufacturing, HR, procurement, retention and executive leadership. The honorees show how service innovation is being used to cut costs, improve operations and strengthen customer and workforce outcomes across industries.

Why it matters: - ISSIP’s 2026 honorees show how service innovation is moving from concept to business execution. - The recognized projects focus on measurable outcomes such as lower costs, better accuracy, higher efficiency and stronger customer or employee experiences. - The list spans food and beverage, HR software, procurement, financial services, telecom, consulting and enterprise AI.

What happened: - The International Society of Service Innovation Professionals said on May 14, 2026, that it was spotlighting its 2026 Distinguished Recognition recipients for Impact to Business. - The group named seven recognized innovations: Tetra Pak Plant Secure, uKnowva HRMS, Obase AI-powered Quality Assurance at AssisTT, Obase AI Smart Procurement at Turkcell, AI-Enabled Predictive Retention & Offers, AI Insights with John Roese, CardGenie and EverRise Now. - The announcement was made from Santa Clara, California.

The details: - Tetra Pak Plant Secure is an advanced agreement that combines maintenance, digital tools, World Class Manufacturing methods, workforce training and long-term improvement work to optimize factory performance at a fixed, predictable cost. - Plant Secure is designed to improve operational cost, Overall Equipment Effectiveness, Time Utilisation, throughput, waste reduction, resource use, CO2 footprint, Return on Capital Invested and cash flow. - uKnowva HRMS is an AI- and skills-driven HR platform with predictive insights, skill mapping, adaptive automation, voice assistance, accessibility-first design, AI chatbots, auto-suggestions and smart analytics. - uKnowva HRMS is paperless, low-code and certified for data security and privacy under SOC 2. - Obase and AssisTT use a hybrid AI model that combines LLM-based semantic analysis and rule-based business logic to automate call quality monitoring. - The system evaluates more than 450,000 calls a month, compared with 5,000 manual reviews, and cuts per-call cost from 49 TL to under 0.5 TL. - The quality system detects issues such as improper expressions, missing authentication steps and incorrect service process execution using Turkish NLP models, including BERT and cosine similarity algorithms. - The architecture connects with AssisTT’s Qline quality monitoring interface and data warehouse systems. - Obase’s smart procurement system at Turkcell uses deterministic validation rules and LLM-assisted semantic understanding to standardize procurement data at enterprise scale. - The procurement tool helps create accurate product attributes and UNSPSC mapping, guides users during purchase order entry, suggests standardized names and categories, and flags duplicate definitions in real time. - The AI-Enabled Predictive Retention & Offers work reframes churn as separate savings churn, loan churn and personalized member-offer problems. - In its first phase, the team delivered a validated machine learning model for savings churn using Sound Credit Union’s existing data warehouse and BI infrastructure. - The retention framework is built to scale into loan churn detection and a Next Best Offer engine without requiring a large in-house data science team. - AI Insights with John Roese is positioned as an ongoing executive-level view of AI that connects strategy, infrastructure, governance and deployment lessons. - Dell Technologies’ own AI adoption experience informs the offering’s perspective on enterprise-scale AI deployment. - CardGenie is an AI financial companion that recommends the best credit card for each purchase to maximize rewards, reduce waste and improve credit health. - CardGenie combines card portfolio tracking, real-time merchant-category intelligence, loyalty point aggregation, expiration alerts, credit utilization monitoring and a recommendation engine in one interface. - EverRise Now is designed as an executive-layer service that embeds leadership, governance and AI-enabled execution into client decision-making and delivery. - EverRise Now is built around co-creation, shared accountability and capability transfer, with technology used as a service enabler rather than a standalone product.

Between the lines: - ISSIP’s selection suggests the market is rewarding service models that tie technology to business outcomes, not just technical novelty. - Several honorees focus on workflow redesign and decision support, which can be harder to copy than a single software feature. - The breadth of the list suggests service innovation is spreading across both customer-facing and back-office functions.

What’s next: - The recognitions may help the featured organizations market their approaches to new customers and partners. - The retention, procurement and AI advisory models appear designed for reuse, which could support broader deployment across industries. - ISSIP did not announce further dates or follow-up programming in the release.